Refund and Returns Policy

Effective Date: August 19, 2025
Website: www.sanjeevininutrition.com
Operated by: Sanjeevini Nutrition Wellness Center

At Sanjeevini Nutrition, we are committed to delivering 100% genuine Herbalife products directly from the company. If you are not fully satisfied with your purchase, we provide a transparent return and refund process for your peace of mind. No Refunds, Returns or Cancellation of orders made unless on specific conditions as stated below.

1. Return Policy

• Products are eligible for return within 7 to 15 business days from the date of delivery.
• Items must be unused, untampered, and in their original packaging with all seals, labels, and accessories intact.
• Returns will be accepted only if:
  • The product is defective or damaged on arrival
  • An incorrect item was delivered
  • A valid reason for return is provided (subject to approval)

📌 Important Condition for Damaged/Defective Returns

• Any claim for damage during transit will be entertained only if the customer provides an unedited video recording with a visible timestamp of the package being opened at the time of delivery.
• Without such proof, no return, refund, or cancellation request will be processed for transit-related damages.

To initiate a return, please contact our support team at support@sanjeevininutrition.com or call us at +91 9030313927 with your order details and reason for return. Our team will guide you through the process.

2. Refund Policy

• Refunds are initiated only after the returned product is received and verified to be in acceptable condition.
• Once approved, the refund will be processed back to the original method of payment.
• Refunds will be credited within 7 to 15 business days after approval, subject to bank or payment gateway timelines.

3. Important Notes

• Returned products must be unopened, unexpired, untampered, and unused to qualify for a refund.
• Shipping charges (if any) are non-refundable, unless the return is due to an error on our part.
• For prepaid orders, refunds will be credited to the original payment source (credit/debit card, UPI, net banking).
• For Cash on Delivery (COD) orders, customers must share their bank account details for processing the refund.

4. Contact Us

For any assistance regarding returns or refunds, please contact:

Sanjeevini Nutrition
📧 Email: support@sanjeevininutrition.com
📞 Phone: +91 9030313927
🌐 Website: www.sanjeevininutrition.com

• Returned products must be unopened, unexpired, not tampered, and unused to qualify for a refund.
• Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
• For prepaid orders, the refund will go back to the original source (credit/debit card, UPI, net banking).
• For Cash on Delivery (COD) orders, customers will need to share their bank account details for the refund.